The big trend for this new year is not a new technology but rather a new way of aligning communications and collaboration initiatives with current and future business needs....
Complicated projects introduce multiple opportunities for something to go wrong through a resource shortfall. Here’s how to reduce those gaps. Every contact center transformation begins with inspiration, an...
Using the following zero- trust principles, what steps should your organization implement to ensure security and privacy when deploying or expanding UCC? Traditional security models assume that everything inside...
How two companies moved from a single on-premises-based platform to UCaaS and CCaaS A frequently asked question faced by organizations moving their premises-based systems to the cloud is...
How to position your organization for UC when users are in love with the old phone systems they’ve been using forever When migrating from traditional telephony to UC, the...
Whether best of breed or single source, an enterprise should consider its needs, regulatory requirements, and other factors before deciding on a UC solution. Rather than achieving the goal...