Are You Ready for the Next Contact Center Evolution?

Contact center technologies are converging, opening up a world of possibilities. Everyone is anxious to return to normal life, but...

Contact Center Transformation: The Starting Point

Consider a comprehensive needs analysis and strategic roadmap followed by phased implementation. With an abundance of automation tools available in...

Remote Workers and RAY BAUM’s Act: A Perfect Storm

Organizations planning to implement new UCC solutions or expand WFH efforts must incorporate phase II of the RAY BAUM’s Act...

A Tale of 3 Approaches to Supporting Remote Workers

Now’s the time to examine your communications and contact center architecture and put a strategic plan in place for seeing...

Where Does Voice Fit in Today’s Enterprise?

With the proliferation of team collaboration solutions, deciding where voice channels should live has become an increasingly difficult task. As...

‘But I Don’t Want a New Phone!’

How to position your organization for UC when users are in love with the old phone systems they’ve been using...

How to Choose? Best of Breed vs. Single Solution

Whether best of breed or single source, an enterprise should consider its needs, regulatory requirements, and other factors before deciding...

In Case of Fire… a Story About Restoring Voice Services

How a school district in Paradise, Calif., survived one of the most devastating natural disasters in history. The Paradise, Calif., fire in...

Goldilocks and the 3 UC Solutions

Over the past few years, we’ve assisted a number of clients who are upgrading from an older telephony platform to...