How to Identify and Fill Gaps in Your CX Transformation Project

Complicated projects introduce multiple opportunities for something to go wrong through a resource shortfall. Here’s how to reduce those gaps....

How to Approach Zero-Trust for UCC and Contact Center In the Modern World

Using the following zero- trust principles, what steps should your organization implement to ensure security and privacy when deploying or...

UCC and Contact Center Solutions: Out with the Old, In with the New

How two companies moved from a single on-premises-based platform to UCaaS and CCaaS   A frequently asked question faced by...

Are You Ready for the Next Contact Center Evolution?

Contact center technologies are converging, opening up a world of possibilities. Everyone is anxious to return to normal life, but...

Contact Center Transformation: The Starting Point

Consider a comprehensive needs analysis and strategic roadmap followed by phased implementation. With an abundance of automation tools available in...

Remote Workers and RAY BAUM’s Act: A Perfect Storm

Organizations planning to implement new UCC solutions or expand WFH efforts must incorporate phase II of the RAY BAUM’s Act...

A Tale of 3 Approaches to Supporting Remote Workers

Now’s the time to examine your communications and contact center architecture and put a strategic plan in place for seeing...

Where Does Voice Fit in Today’s Enterprise?

With the proliferation of team collaboration solutions, deciding where voice channels should live has become an increasingly difficult task. As...

‘But I Don’t Want a New Phone!’

How to position your organization for UC when users are in love with the old phone systems they’ve been using...