The big trend for this new year is not a new technology but rather a new way of aligning communications and collaboration initiatives with current and future business needs....
Complicated projects introduce multiple opportunities for something to go wrong through a resource shortfall. Here’s how to reduce those gaps. Every contact center transformation begins with inspiration, an...
Using the following zero- trust principles, what steps should your organization implement to ensure security and privacy when deploying or expanding UCC? Traditional security models assume that everything inside...
How two companies moved from a single on-premises-based platform to UCaaS and CCaaS A frequently asked question faced by organizations moving their premises-based systems to the cloud is...
Contact center technologies are converging, opening up a world of possibilities. Everyone is anxious to return to normal life, but some things have changed since the start of the...
Consider a comprehensive needs analysis and strategic roadmap followed by phased implementation. With an abundance of automation tools available in the contact center space, deciding where to begin your...