The big trend for this new year is not a new technology but rather a new way of aligning communications and collaboration initiatives with current and future business needs....
Complicated projects introduce multiple opportunities for something to go wrong through a resource shortfall. Here’s how to reduce those gaps. Every contact center transformation begins with inspiration, an...
Using the following zero- trust principles, what steps should your organization implement to ensure security and privacy when deploying or expanding UCC? Traditional security models assume that everything inside...
How two companies moved from a single on-premises-based platform to UCaaS and CCaaS A frequently asked question faced by organizations moving their premises-based systems to the cloud is...
Organizations planning to implement new UCC solutions or expand WFH efforts must incorporate phase II of the RAY BAUM’s Act into planning and budget phases. By now, everyone should...
Over the past few years, we’ve assisted a number of clients who are upgrading from an older telephony platform to a more modern unified communications solution. When choosing between...